Driver License Examiner Assistant Need In Taiwan

Start your career in a fast-paced, customer-focused environment where every day brings something new! As a Driver License Examiner Assistant with PennDOT, you’ll help people get the services they need while learning valuable skills that can grow your future. This role is perfect for someone who enjoys working with the public, staying organized, and making a positive impact. You will assist customers with driver licensing services, verify information, enter data, administer vision screenings and knowledge tests, and answer questions about renewals, duplicates, transfers, and CDL requirements. Join a team that keeps Pennsylvania moving forward. This full-time position offers a salary range of $43,397 – $64,762 per year, with work hours Tuesday through Saturday, 8:15 AM to 4:45 PM.

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Company Overview

PennDOT is dedicated to providing essential driver licensing services to the citizens of Pennsylvania. They value customer service, accuracy, and professionalism. As part of the Commonwealth of Pennsylvania, they offer a comprehensive total rewards package including competitive wages, excellent benefits, and opportunities for growth. The Commonwealth is an equal employment opportunity employer committed to a diverse workforce and does not discriminate on any basis protected by applicable federal or state law.

Key Responsibilities

Assist Customers:

Greet visitors warmly and professionally.
Verify identification and assist customers in completing forms.
Provide correct brochures and information based on customer needs.

Administer Tests:

Give vision screenings to applicants according to established procedures.
Administer knowledge tests for driver licensing.
Enter test results into online systems accurately.

Process Applications:

Enter customer information into driver licensing software.
Handle REAL ID requirements and verify documentation.
Produce restoration letters when requested.

Provide Service Guidance:

Answer questions about renewals, duplicates, transfers, motorcycle licenses, CDL requirements, and other licensing services.
Guide customers through the licensing process with patience and clarity.

Follow Policies:

Use correct fee waiver codes.
Protect customer information and maintain confidentiality.
Follow customer service rules and meet all REAL ID and Title VI requirements.

Support Center Operations:

Maintain a clean and organized workspace.
Travel to other Driver License Centers when needed.
Complete all required training on time.
Work overtime as required.

Qualifications

One year of experience obtaining, evaluating, and providing information to the public required.
Must meet Pennsylvania residency requirement.
Must be able to perform essential job functions.
Must pass a Fingerprint and Name-Based Criminal History Check prior to employment.
Strong customer service and communication skills.
Ability to enter data accurately and use computer systems.
Organized and able to manage multiple tasks.
Professional demeanor and positive attitude.
Willingness to travel to other centers as needed.

Benefits and Perks

Competitive salary range of $43,397 – $64,762 per year.
Full-time employment with Tuesday – Saturday schedule.
Overtime opportunities.
Comprehensive health insurance.
Vision and dental insurance.
Retirement plan.
Paid time off including vacation and sick leave.
Eight weeks of paid parental leave.
Military leave.
Paid time off for most major U.S. holidays.
Employee-only discounts and rates on various services and memberships.
Professional development and internal mobility opportunities.
Opportunity to give back through workplace charitable giving.

How to Apply

To apply, you must submit a complete application through the official Commonwealth of Pennsylvania careers portal. Resumes, cover letters, and similar documents will not be reviewed; information to support your eligibility must be provided on the application. Your application serves as your exam; your score is based on the detailed information you provide. Late applications will not be accepted. If you are contacted for an interview and need accommodations due to a disability, please discuss your request in advance. Join a team that keeps Pennsylvania moving forward. Apply today.