Join Pfeiffer Vacuum, a global leader in vacuum technology, as a Technical Support Specialist. In this role, you will provide expert assistance for our cutting-edge vacuum products, ensuring customers and internal teams receive accurate guidance and solutions. You’ll play a key role in maintaining technical documentation, supporting sales processes, and resolving service issues while building strong relationships with customers. This is an excellent opportunity to grow in a company committed to innovation, sustainability, and high-quality service.
Company Overview
Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry through innovation and precision. With over 4,000 employees across 10 production sites and more than 20 sales and service offices worldwide, we provide comprehensive solutions for all types of vacuum applications. Our commitment to sustainability, quality, and technological advancement drives us to be the fastest-growing and most reliable partner for our customers. At Pfeiffer Vacuum, your work contributes to cutting-edge technology and a sustainable future.
Key Responsibilities
- Provide technical guidance to staff, representatives, and customers regarding product use and processes.
- Maintain and update a comprehensive library of technical reference documents.
- Support sales efforts by preparing accurate quotations and documentation.
- Conduct training sessions for staff and customers as needed.
- Take proactive ownership in resolving service and technical problems.
- Interface with customers to analyze technical requirements, schedules, and expectations.
- Exercise judgment using multiple information sources to provide sound technical solutions.
- Build and maintain positive, professional relationships with all customer contacts.
Qualifications
- Bachelor’s degree or equivalent experience in engineering, technical, or related field preferred.
- Strong technical aptitude and understanding of complex machinery or equipment.
- Ability to analyze and troubleshoot technical issues efficiently.
- Excellent communication skills for interacting with internal teams and customers.
- Detail-oriented and highly organized in maintaining technical documentation.
- Ability to work independently while collaborating effectively with team members.
- Prior experience in technical support, service, or customer-facing roles is a plus.
Benefits and Perks
- Competitive salary, typically ranging from $55,000 – $70,000 per year (depending on experience and qualifications).
- Opportunities for professional development and career growth.
- Work in an innovative, global, and sustainable company.
- Collaborative environment with supportive colleagues and leadership.
- Contribute to groundbreaking technological solutions in the vacuum industry.
How to Apply
Take the next step in your career and join Pfeiffer Vacuum as a Technical Support Specialist. Submit your application to become part of a team driving innovation and sustainability in the vacuum industry. Pfeiffer Vacuum is an Equal Opportunity Employer, welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
