Are you an articulate communicator with a sharp eye for detail? We are looking for a professional Call Handler / Customer Service Operator to join our remote team. In this vital role, you will be the first and most important point of contact for our customers, ensuring every taxi booking is handled with precision and courtesy. We need someone who combines excellent spelling and communication skills with a clear British accent to deliver an outstanding service experience from behind the scenes.
Company Overview
We are a professional transport service committed to reliability, accuracy, and exceptional customer care. We understand that the efficiency and friendliness of our call handling team set the tone for the entire customer journey. We leverage technology like the Autocab dispatch system to ensure seamless operations. By joining our team, you become part of an organization that values clear communication, meticulous attention to detail, and the ability to represent our brand professionally over the phone.
Key Responsibilities
As the voice of our service, you will manage the critical first step of every booking. Your core duties will include:
- Answering incoming customer calls promptly, projecting a professional, friendly, and helpful phone manner at all times.
- Accurately taking and inputting all booking details into the Autocab dispatch system, with meticulous attention to the correct spelling of names, addresses, and contact information.
- Communicating clearly and effectively with both customers to confirm details and with drivers to relay job information.
- Handling a variety of customer queries with patience and providing helpful assistance to resolve questions or concerns.
- Supporting the wider operations team by managing the booking flow, providing updates, and ensuring the dispatch system reflects real-time statuses.
Qualifications
We are seeking a candidate with specific, high-standard communication abilities. The essential requirements are:
- Excellent verbal and written English skills are mandatory. You must possess a clear, understandable British accent and a naturally professional telephone manner.
- Exceptional spelling and grammar are non-negotiable for accurate data entry. The ability to type quickly and accurately while on a call is essential.
- Prior experience in a call handling, customer service, or dispatch role is highly advantageous. You must be a quick learner, comfortable with technology, and able to use the Autocab system efficiently (training will be provided).
- A Bachelor’s degree is required. You must have a reliable home office setup with a high-speed internet connection and a quiet working environment suitable for professional call handling.
Benefits and Perks
This remote position offers a competitive package designed for a professional communicator:
- Earn a highly competitive hourly rate between PKR 600 and PKR 938.
- Enjoy the convenience and work-life balance of a fully remote position.
- Full-time role with expected hours between 30 to 45 per week, providing stability and predictable income.
- Engage in a customer-facing role that values and utilizes high-level communication skills.
- Concentrate on delivering quality customer interactions without the distractions of a traditional call center floor.
How to Apply
If you are a precise communicator with the required accent and skills, we encourage you to apply.
To apply for the Remote Call Handler – Customer Service Operator position, please submit your application through the designated platform. Your application should clearly demonstrate your English language proficiency and relevant experience.
Please note: This is a remote position, but candidates must meet the specific language and accent requirements. Only shortlisted applicants will be contacted.
This job description is crafted to attract candidates with very specific linguistic skills for a high-quality remote customer service role. I can adjust the emphasis or requirements if you are targeting a different accent or regional dialect.
