Step into a role where your product knowledge and customer-first mindset truly make an impact. As a Specialty Associate, you will help drive store performance by guiding shoppers, offering helpful product insights, and ensuring every customer enjoys a smooth, welcoming experience. This position is ideal for someone who enjoys solving customer needs, staying active on the sales floor, and contributing to a well-organized retail environment.
Company Overview
For over a century, JCPenney has been a trusted destination for American families looking for value, quality, and great everyday essentials. With hundreds of stores across the United States and Puerto Rico, the company continues to bring a wide range of apparel, home, beauty, and lifestyle products to communities nationwide. Backed by a dedicated team, JCPenney is committed to offering inclusive choices, personalized services, and a seamless shopping experience both in-store and online.
Key Responsibilities
- Welcome customers warmly and help them locate products based on their needs.
- Share product features, care instructions, and protection plan information to support confident purchasing decisions.
- Meet assigned sales and productivity goals by engaging customers and offering relevant add-on items.
- Support store programs including credit, rewards, gift cards, and digital shopping tools.
- Assist with daily store operations such as inventory counts, merchandise transfers, returns, and defective item processing.
- Maintain clean, organized, and well-stocked sales areas through regular recovery routines.
- Complete pricing, tagging, and signage tasks to ensure accurate and updated information in specialty departments.
- Follow company standards for safety, shrink control, and customer service performance.
Qualifications
- Previous customer service or retail experience is helpful but not required.
- Comfortable approaching and assisting shoppers in a friendly, professional manner.
- Strong listening skills and the ability to understand customer concerns quickly.
- Able to meet sales goals through consistent effort and positive engagement.
- Willingness to learn product details, store systems, and daily operational tasks.
- Reliable, punctual, and committed to maintaining a high standard of service.
- Able to work flexible hours, including weekends or holidays, as needed.
Salary Range
- $13.75 – $17.19 per hour
Benefits and Perks
Eligible team members may access a comprehensive benefits package that includes medical, dental, and vision coverage, life insurance options, paid holidays, and vacation eligibility based on company guidelines. JCPenney also offers a 401(k) plan with company match to help support long-term financial goals. All associates receive a store discount on merchandise, and hourly employees working on company-designated holidays receive additional compensation.
How to Apply
If this role feels like the right next step for you, send in your application through the company’s official careers page. Be sure to provide updated contact information and any experience that highlights your customer service strengths. Qualified candidates will be contacted for the next stage of the hiring process.
