We are looking for an Assistant Laundry Manager to join our luxury hotel team in the heart of the Canadian Rockies. You will support the Laundry Manager in overseeing all laundry operations, training and developing staff, and ensuring every textile that leaves our department meets the exacting standards our guests expect. This is not a behind-the-scenes support rolenit is a leadership position in a world-class hospitality operation. If you have supervisory experience, strong problem-solving skills, and the flexibility to work in a dynamic, seasonal environment, this role offers competitive perks, career development opportunities, and the chance to work in one of the most beautiful settings in Canada.
Company Overview
We are a luxury hotel property nestled in the Canadian Rockies, renowned for our exceptional guest service, breathtaking surroundings, and uncompromising attention to detail. Our housekeeping and laundry operations are central to the guest experience and our standards are anything but ordinary.
Unlike high-volume commercial laundries, we operate with a focus on presentation, fabric care, and personalized service. Our guests notice when linens are properly pressed, when their personal laundry is returned promptly, and when every towel on the rack is folded with consistency. We are looking for an Assistant Manager who shares that commitment to detail and has the leadership skills to inspire a team to deliver excellence, shift after shift. If you are looking for a role where your contribution is visible and your career can grow, you will find it here.
Key Responsibilities
- Assist the Laundry Manager in overseeing all daily laundry operations, including sorting, washing, drying, pressing, folding, and distribution of hotel linens, guest laundry, and staff uniforms.
- Ensure all processed items meet the hotel’s rigorous quality standards for cleanliness, presentation, and fabric care.
- Monitor production levels and workflow efficiency, adjusting staffing and assignments to meet operational demands.
- Conduct regular inspections of finished articles and work areas, identifying opportunities for quality improvement and process optimization.
- Coordinate with housekeeping, food and beverage, and front office departments to ensure timely delivery of linens and guest laundry.
- Respond promptly and professionally to guest concerns or special requests related to laundry services.
- Supervise, train, and mentor laundry attendants and support staff, ensuring all team members are competent in equipment operation, chemical handling, and customer service standards.
- Assign daily tasks and monitor performance, providing regular feedback, coaching, and corrective guidance as needed.
- Foster a positive, cooperative, and safety-conscious work environment.
- Assist in scheduling and managing staff rotations to ensure adequate coverage across all shifts.
- Participate in the recruitment and onboarding of new team members.
- Identify and resolve operational issues, equipment malfunctions, and quality concerns promptly and effectively.
- Recommend and implement measures to improve productivity, reduce waste, and enhance product quality.
- Stay current with industry trends, new equipment, and best practices in commercial laundry and hospitality textile care.
Qualifications
Experience:
- Minimum of 2-3 years of supervisory experience in a commercial laundry, hotel laundry, or institutional linen services environment.
- Proven track record of training and leading teams in a fast-paced, quality-driven operation.
Technical Skills:
- Thorough knowledge of commercial laundry equipment operation, including washers, dryers, steam presses, and folding machines.
- Strong understanding of fabric care requirements, stain treatment, and finishing techniques for luxury textiles.
- Familiarity with health and safety regulations, infection control protocols, and chemical handling procedures.
- Basic computer skills for reporting, inventory tracking, and scheduling.
Personal Attributes:
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Excellent interpersonal and communication skills—able to interact professionally with staff, managers, and guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as required in a luxury hotel environment.
- Detail-oriented, organized, and committed to delivering exceptional quality.
- Positive, collaborative leadership style with a genuine passion for developing team members.
- Physical capability to stand for extended periods and assist with operational tasks as needed.
Benefits and Perks
- Competitive compensation package commensurate with experience and the luxury hotel standard.
- Comprehensive benefits including health, dental, and vision coverage.
- Career development opportunities within a prestigious hospitality brand.
- Staff accommodation options may be available for qualified candidates.
- Employee dining privileges and discounted hotel stays.
- Access to world-class recreational activities in the Canadian Rockies—hiking, skiing, mountain biking, and more.
- A supportive, inclusive work environment that values diversity and promotes from within.
- Opportunity to work in one of Canada’s most iconic and beautiful destinations.
- Seasonal and year-round career pathways for ambitious hospitality professionals.
How to Apply
If you are an experienced laundry supervisor ready to take the next step into management, and you are passionate about delivering exceptional quality in a world-class luxury hotel setting, we encourage you to apply.
Please submit your resume and a brief cover letter through the application portal or contact details provided in the job posting.
