Titan OS seeks an IT Help Desk Specialist for a full-time onsite role in Taipei, Taipei City. The position pays NT$1,000,000 to NT$1,500,000 annually, based on experience and certifications, reflecting competitive rates in Taiwan’s tech sector. As the on-site lead, you’ll manage local IT ops, support end-users, and align with global initiatives in a fast-growing CTV OS company. Duties include troubleshooting networks (firewalls, VPNs, switches), managing devices with Jamf/Intune, and ensuring security via ISO 27001/SOC 2. Key requirements are 4+ years in IT infrastructure or support, hands-on networking, and familiarity with Windows/macOS. CCNA or scripting (PowerShell/Bash) is a plus. This role fits proactive pros eager to shape TV tech in a collaborative, ego-free environment.
About Company
Titan OS, headquartered in Barcelona with branches in Amsterdam and Taipei, develops software for Connected TV, partnering with OEMs to integrate streaming, FAST channels, and broadcast TV. With 51 to 200 employees, it powers personalized content discovery for millions in Europe and Latin America, fostering ecosystem collaborations with manufacturers, retailers, and brands. The Taipei team drives expansion in emerging markets. Some proprietary solutions remain confidential. Visit https://www.titan-os.com for more on its TV revolution.
Job Title
IT Help Desk Specialist
Responsibilities
- Lead local IT ops as SME for infrastructure and support.
- Administer networks including firewalls, VPNs, and wireless points.
- Troubleshoot VLANs, routing, and SD-WAN for site connectivity.
- Configure and fix Windows/macOS devices hands-on.
- Manage Jamf/Intune for policy enforcement and compliance.
- Escalate site issues to global teams smoothly.
- Handle onboarding, offboarding, and asset tracking.
- Support global standardization and initiatives.
- Monitor threats and aid ISO 27001/SOC 2 compliance.
- Maintain IAM with SSO, MFA, and MDM tools.
- Coordinate device lifecycle and hardware upkeep.
- Provide urgent end-user help with urgency.
- Collaborate on secure, productive setups.
- Document processes for quick recovery.
- Contribute to team innovations in TV tech.
Requirements
Education
High school diploma.
Experience
4+ years in IT infrastructure, networking, or support.
Skills
- Hands-on with wired/wireless networking and VPNs.
- Strong troubleshooting for enterprise devices.
- Proficient in Jamf, Intune, or similar tools.
- Good at IAM and security practices.
- Customer-first mindset with clear communication.
- Proactive in fast-paced, global teams.
Knowledge
- VLANs, routing protocols, and SD-WAN basics.
- Windows/macOS in corporate settings.
- MFA, SSO, and MDM standards.
- ISO 27001 and SOC 2 frameworks.
- Firewall and switch administration.
- Scripting like PowerShell or Bash (plus).
Applicant Location
Onsite in Taipei, Taipei City.
Application Procedure
To apply, download the Job Info app from the Google Play Store. Use the app to complete your application and submit it for this role.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.
