We are looking for a proactive and technically skilled Dispatch AV Technician to provide on-site and remote support for AV and IT systems. In this role, you’ll be the key point of contact for troubleshooting, maintaining, and setting up audio-visual equipment and related IT infrastructure. You’ll work both independently and as part of a team to ensure seamless technology experiences for clients from high-quality video conferencing and event setups to network and hardware support.
About Axiom Technologies
Axiom Technologies is a global IT services partner trusted by medium to large-scale enterprises worldwide. We specialize in delivering tailored technology solutions, on-site support, and managed IT services that drive performance, reliability, and innovation.
Key Responsibilities
- Respond promptly to service dispatches for AV setup, troubleshooting, and maintenance.
- Install, configure, and test AV systems including projectors, video conferencing systems, speakers, displays, and control systems (Crestron, Extron).
- Provide technical support for IT hardware such as PCs, routers, printers, and switches.
- Troubleshoot and resolve basic network and system issues (Windows, MacOS, Linux).
- Maintain accurate service logs and ticket documentation.
- Collaborate with internal teams and clients to ensure smooth service delivery.
- Clearly communicate technical solutions to non-technical users.
- Stay up to date with emerging AV or IT tools and technologies.
Skills and Qualifications
- 2–3 years of experience as an AV Technician or IT Support Technician.
- Hands-on experience with AV platforms such as Crestron, Extron, Cisco, Logitech, Polycom, etc.
- Solid understanding of networking fundamentals and system troubleshooting.
- Experience supporting Zoom, Microsoft Teams, and Google Meet.
- Valid driver’s license and ability to travel to client sites.
- Associate’s degree or technical certifications (e.g., CompTIA, CTS, CCNA) are a plus.
Additional Requirements
- Availability for on-call shifts, including early mornings, evenings, or weekends when required.
- Ability to lift and transport AV equipment safely.
- Strong customer service, communication, and problem-solving skills.
Benefits and Perks
- Competitive Compensation Attractive salary package based on experience and qualifications.
- Global Exposure Work with international clients and cutting-edge AV or IT technologies.
- Career Growth Access to professional training, certifications, and advancement opportunities.
- Work Flexibility On-site, on-call, and field-based opportunities that keep your work dynamic and engaging.
- Tech-Forward Environment Exposure to industry-leading AV platforms and IT systems.
- Supportive Culture Collaborative, inclusive, and innovation-driven workplace.
- Travel Opportunities Local and regional travel with company-supported logistics.
- Health And Wellness Comprehensive medical and insurance coverage (region-specific).
- Recognition Programs Performance-based incentives and employee appreciation initiatives.
- Work-Life Balance Flexible scheduling to support your personal commitments and wellbeing.
Salary range
- $50,000–$70,000 USD annually
Why Join Axiom Technologies?
- Opportunity to work with a global leader in IT solutions and AV support.
- Diverse, inclusive, and technology-driven workplace.
- Exposure to cutting-edge AV and IT systems used by top enterprises worldwide.
- Professional development and career growth opportunities.
- Competitive salary and benefits package (range available upon request).
How to Apply
If you’re ready to take the next step in your career, send your resume or CV to: careers@axiomtechnologies.com Join Axiom Technologies and be part of a team that connects innovation with real-world impact every day.
