JLL seeks a Customer Service Representative for its Taipei, Taiwan office. This full-time, onsite job offers an hourly pay of TWD 200-250, based on skills and prior work history. The role centers on helping clients, answering calls, and keeping the front desk in order. Candidates should have a diploma in a relevant field and 1-3 years of experience in customer-facing or clerical work. Clear English and Chinese communication is key, along with staying organized in a lively office. This position fits someone who enjoys assisting people and handling daily tasks with precision.
About JLL
JLL leads in real estate and investment management, with over 102,000 staff in more than 80 countries. The company crafts smart property solutions, using up-to-date technology to boost client success. JLL aims to shape a sustainable real estate future, guided by teamwork and integrity. Its Taipei office offers a warm, inclusive space where diverse skills are celebrated.
Job Title
Customer Service Representative
Responsibilities
- Pick up phone calls and pass them to the right team members.
- Welcome guests, guide them, and connect them with staff.
- Jot down details of calls and visitors in neat records.
- Keep the front desk clean, organized, and ready for clients.
- Arrange meeting room bookings and check they’re set up.
- Sort incoming letters and packages, and work with couriers for outgoing items.
- Look after pantries and mailrooms to keep them tidy and stocked.
- Note down costs for office supplies and help with invoice tasks.
- Request business card printing for employees as needed.
- Ensure brochures, magazines, and signs are fresh and available.
- Run the helpdesk, log problems, and alert the Facilities Manager to urgent issues.
- Handle basic clerical work, like filing papers or typing notes.
- Lend a hand with office events, like team gatherings or workshops.
- Pull together details for monthly office updates.
- Watch contractor tasks using office tools.
Requirements
Education
Diploma in Business Administration, Office Skills, or a similar area. Extra certifications are a bonus.
Experience
1-3 years in customer service, front desk, or office support roles.
Skills
- Clear, friendly spoken and written English and Chinese.
- Ease with Microsoft Word, Excel, and email software.
- Knack for handling several tasks while staying on track.
- Warm, professional style when working with clients.
- Quick to sort out small issues or answer questions.
- Sharp eye for keeping accurate notes and logs.
Knowledge
- Basic grasp of running an office day-to-day.
- Familiarity with answering and directing phone calls.
- Understanding of what makes excellent customer service.
- Experience with sorting mail and dealing with couriers.
- Awareness of logging office supply costs.
- General knowledge of keeping office spaces in order.
Applicant Location
This job requires working in-person at JLL’s Taipei, Taiwan office.
Application Procedure
To apply, download the Job Info app from the Google Play Store. Use the app to complete your application and submit it for this role.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. All selections and interviews are handled by the hiring company. Please apply through the official application link provided.
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