At The Ritz-Carlton, Kyoto, we’re looking for a dedicated Housekeeping Supervisor to join our team. In this role, you’ll ensure that every guest room and public space meets the impeccable standards our brand is known for. You’ll inspect rooms after cleaning, coordinate with multiple departments, and assist management in daily operations. If you have at least one year of supervisory experience in hospitality, strong attention to detail, and the ability to communicate in Japanese, this is an opportunity to grow your career with a world-class luxury hotel.
About The Ritz-Carlton, Kyoto
Located along the Kamogawa River at Nijo-Ohashi, The Ritz-Carlton, Kyoto combines modern luxury with traditional Japanese elegance. As part of a global portfolio of more than 100 award-winning properties, our hotel is renowned for creating experiences so exceptional that long after a guest stays with us, the experience stays with them. Our “Gold Standards” the Employee Promise, Credo, and Service Values—guide us every day to be better than the next. We believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. When you join our team, you become part of a culture that values diversity, celebrates unique backgrounds, and helps you become the best version of yourself.
Key Responsibilities
Quality Assurance and Coordination:
- Inspect guest rooms, public areas, and the pool after cleaning to ensure they meet quality standards.
- Run sold room reports, verify room status, and determine discrepant rooms.
- Prioritize room cleaning and update the status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms in coordination with the Front Desk.
- Prepare, distribute, and communicate changes in room assignments.
- Communicate outstanding issues to the next shift.
- Complete required paperwork accurately and on time.
Supervisory Duties:
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating team members.
- Coach employees to help them develop and succeed in their roles.
Safety and Professionalism:
- Follow all company safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete safety training and certifications as required.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
Guest Service:
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities as needed.
- Thank guests with genuine appreciation.
Teamwork and Communication:
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with colleagues.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Physical Requirements:
- Move, lift, carry, and place objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for extended periods across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats, including small print.
- Perform other reasonable job duties as requested by Supervisors.
Qualifications
Required:
- Japanese language skill is a must (日本語スキル必須).
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience in housekeeping or hospitality.
- At least 1 year of supervisory experience.
- Ability to meet the physical requirements of the position.
- Strong attention to detail and commitment to quality standards.
- Excellent communication and interpersonal skills.
Preferred:
- Previous experience in a luxury hotel environment.
- Familiarity with The Ritz-Carlton Gold Standards and brand culture.
Benefits and Perks
- Team-Oriented Environment: Work alongside passionate professionals who support each other.
- Learning and Development: Opportunities to grow your skills and advance your career.
- Exclusive Discounts: Enjoy special rates on hotel rooms, gift shop items, food and beverages.
- Recognition Programs: Your contributions will be celebrated and rewarded.
- Inclusive Culture: At Marriott International, we’re committed to equal opportunity and creating a workplace where everyone feels welcome.
- Global Opportunities: As part of The Ritz-Carlton and Marriott International, you have access to a world of career possibilities.
How to Apply
Ready to ensure the highest standards of luxury and comfort for our guests at The Ritz-Carlton, Kyoto? We’d love to hear from you. Apply through the platform where you found this listing.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Take the next step in your career apply today and help us create unforgettable experiences for our guests in Kyoto.
