Reservations Team Member Wanted In New Zealand

Are you a natural people-person who loves making a great first impression? SNAP Rentals is looking for a vibrant Reservation Team Member to be the welcoming voice and driving sales force at our Auckland Airport Support Office. In this fast-paced role, you’ll be at the heart of our customer journey, turning every call and email into a positive booking experience. If you love chatting with people, solving problems, hitting targets, and being part of a high-energy team, we’ll give you the tools and training to build a fantastic career.

Company Overview

SNAP Rentals is a dynamic player in the vehicle rental industry, known for our energetic team, great customer service, and fun-loving culture. We believe that a happy team makes for happy customers, which is why we invest heavily in training, support, and creating a positive work environment. Based near Auckland Airport, our support office is a hub of contagious energy where collaboration and celebrating success are part of our daily rhythm.

Key Responsibilities

You will be the crucial link between our customers and their perfect rental experience. Your core duties will involve:

• Be the friendly first point of contact, managing inquiries across phone, email, and social media to deliver standout ‘SNAP moments’.
• Confidently convert quotes into confirmed bookings, proactively upsell vehicle upgrades and extras, and work towards hitting your monthly sales targets.
• Think on your feet to provide smart, quick solutions to customer questions and issues.
•  Handle administrative tasks with accuracy, support compliance procedures, and help with team tasks like vehicle transfers to keep everything running seamlessly.

Qualifications

We are looking for a positive, proactive individual with a customer-first mindset.

• Ideally, 1-2 years of experience in a customer-facing role within hospitality, travel, retail, or a similar service industry. Experience in insurance or claims is also highly valuable.
• A natural talent for communication and sales, with a friendly and persuasive phone manner.
• A proactive, curious, and eager-to-learn attitude, always looking for better ways to do things.
• The ability to work effectively both independently and as part of a collaborative, energetic team.
• Strong computer skills and the organisational ability to manage multiple tasks in a busy environment.

Benefits and Perks

At SNAP Rentals, we believe in looking after our team so you can do your best work. We offer:

• A competitive hourly rate 20$ -25$ with clear monthly sales targets and the opportunity to earn extra through bonuses.
• Free parking close to our Support Office near Auckland Airport.
• Access to ‘Givenwell’, our unique wellbeing initiative that provides a monthly allowance for you to spend on your health and wellness.
• Free, confidential counselling and professional support for you and your family through our OCP service.
• A fun, high-energy, and supportive office culture with excellent training and real opportunities for career growth.

How to Apply

If you’re ready to bring your positive energy to our team and help customers start their journeys, we’d love to meet you.

We review applications regularly and will be in touch with successful candidates to arrange an interview. We can’t wait to hear from you