Step into a role that keeps the sales floor running smoothly while supporting a great customer experience. As a Sales Floor Assistant, you help guide associates, maintain merchandise standards, and assist with key store operations. This position blends customer service, product handling, and team coordination to ensure every shopper leaves satisfied and the store performs at its best.
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Company Overview
JCPenney is a long-established retail name trusted by families across the United States and Puerto Rico. With a wide mix of apparel, home goods, beauty items, and personal services, the company focuses on delivering value and a welcoming shopping experience. Backed by thousands of associates nationwide, JCPenney continues its legacy of accessibility, community connection, and dependable service.
Key Responsibilities
- Lead by example by modeling strong customer service and guiding associates in delivering a positive shopping experience.
- Listen to customer concerns carefully and work with the team to resolve issues promptly.
- Coordinate with the Merchandise Supervisor on product placement plans and upcoming floor changes.
- Support daily merchandise processes, including receiving, restocking, reverse logistics, and stockroom organization.
- Assist with inventory tasks such as cycle counts, system updates, and RFID scans.
- Maintain the Shoe on Display area, ensuring pairs are complete and properly arranged.
- Participate in floor move planning, visual setups, signage updates, and seasonal transitions.
- Help keep fitting rooms and sales areas organized, clean, and aligned with company standards.
- Contribute to omnichannel tasks, including online order handling, returns, and store pickup activities (as applicable).
- Support general operations including MTO, Return to Vendor, Return to Warehouse, and defective item processing.
- Uphold shrink reduction and safety initiatives while meeting productivity and attendance expectations.
Qualifications
- Experience in retail or customer-facing environments is beneficial but not required.
- Strong communication skills and a genuine interest in helping customers.
- Ability to stay organized and work efficiently in a fast-moving store setting.
- Comfortable performing physical tasks such as stocking, arranging displays, and maintaining merchandise flow.
- Willingness to learn company procedures, visual guidelines, and operational systems.
- Dependable, team-oriented, and able to take initiative when needed.
Pay Range
USD $15.25 per Hr -USD $19.07 per Hr.
Benefits and Perks
Eligible associates can access a competitive benefits package, including medical, dental, and vision coverage, life insurance, paid vacation and holidays, and a 401(k) plan with company match. All team members receive a merchandise discount, and hourly associates scheduled on designated holidays may receive additional pay. Full details are available through the company’s official benefits portal.
How to Apply
If this role aligns with your skills and career goals, submit your application through the company’s official hiring platform. Be sure to provide updated contact details and any relevant experience so the hiring team can review your profile.
