A global sports retail brand is seeking a dedicated Workshop Technician to join their team in Neihu, Taipei. This role combines technical expertise with customer service, focusing on providing reliable and accurate diagnostic and repair services for sports equipment. If you enjoy working with your hands, have a passion for sports, and take pride in helping customers keep their gear in top condition, this position offers the opportunity to work in a dynamic environment where you can combine technical skills with retail operations. You will be part of a team that values sustainability, customer loyalty, and the joy of sports. Through workshop services and products, you will cultivate customer loyalty and provide a unique omnichannel sales experience that enables people to move through the wonders of sport.
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Company Overview
Decathlon is a global sports retail brand dedicated to making sports accessible to everyone. They operate stores worldwide and are known for their commitment to quality, innovation, and sustainability. The company supports its team members with comprehensive benefits, including employee discounts, sports allowances, profit sharing bonuses, and a focus on work life balance. Their culture encourages continuous learning, teamwork, and a passion for sports. The Neihu location is part of this global network, offering customers a unique retail experience combined with expert workshop services.
Key Responsibilities
- Provide reliable and accurate diagnosis and service for sports equipment following workshop handling guidelines and diagnostic operating procedures.
- Offer appropriate circular service options including repair, maintenance, and refurbishment to extend the life of customer equipment.
- Ensure the right balance between internal and external repairs based on customer needs and service capabilities.
- Propose service completion dates that meet customer expectations while managing workshop workflow.
- Maintain a safe and secure work environment adhering to all workshop safety protocols and standards.
- Perform sports equipment repair, maintenance, and refurbishment operations to the highest quality standards.
- Carry out product personalization procedures as requested by customers.
- Guarantee stock accuracy and availability for workshop parts and supplies.
- Apply customer relationship fundamentals, promoting workshop services within each department.
- Sell products and services both physically and digitally, contributing to the overall business objectives.
- Ensure efficient truck to peg process from receiving to display.
- Handle customer payments and provide friendly, professional service at the checkout counter.
- Answer phone inquiries, handle customer complaints professionally, and provide counter reception services.
Qualifications
A diploma or associate degree is preferred. Previous experience in workshop diagnosis, handling, and services is highly valued. Knowledge of workshop safety protocols and the ability to maintain a safe work environment are essential. Basic business understanding and the ability to read performance metrics are required. Strong product knowledge across sports equipment categories is important. Excellent interpersonal communication skills including listening and questioning abilities are essential. Critical thinking and decision making skills are required to diagnose issues and recommend appropriate solutions. Emotional intelligence, adaptability, and a commitment to continuous learning are valued. Efficiency in completing tasks while maintaining quality is important. Proficiency in Mandarin Chinese is required for customer interactions; basic English skills are preferred.
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Benefits and Perks
This full time position offers a competitive monthly salary ranging from NT$35,000 to NT$43,000 depending on experience and qualifications. Employees enjoy generous annual leave with three days after six months of service and ten days after one full year. Exclusive employee discounts on sports equipment are provided along with allowances for sports activities. Performance based profit sharing bonuses are available. Free employee group insurance and annual health checks are provided. Sustainable commuting rewards support eco friendly transportation. The company fosters a vibrant community with diverse clubs and activities to help you find sports partners and build connections. The work schedule accommodates shifts between 8:30 am and 11:00 pm.
How to Apply
If you are passionate about sports, enjoy hands on technical work, and want to be part of a team that values sustainability and customer loyalty, we encourage you to apply for the Workshop Technician position. Please submit your resume highlighting your relevant technical experience, customer service skills, and passion for sports. The hiring team is looking for someone who shares their commitment to providing reliable service and creating a unique retail experience. Join a company where your skills will be valued, your development supported, and your passion for sports celebrated. Apply today to start your journey with a global brand that puts people at the heart of everything they do.
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