Housekeeping Supervisor Required In Taiwan

A prestigious international luxury hotel in Taipei is seeking an experienced and detail oriented Housekeeping Supervisor to join their team. This role is at the heart of ensuring that every guest room and public area reflects the brand’s commitment to cleanliness, quality, and service excellence. If you have two to three years of housekeeping experience in an international luxury hotel and are ready to step into a leadership role, this position offers the opportunity to guide a dedicated team, oversee daily operations, and contribute to creating memorable guest experiences. We believe that travel has the power to broaden horizons, and the warmth of our team members is the bridge that connects guests to culture. Here, your professionalism will be celebrated, and your smile will help define the new standard of luxury in Taipei.

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Company Overview

This property is part of the IHG Hotels & Resorts portfolio, one of the world’s leading hotel companies known for its commitment to exceptional hospitality and guest experiences. The hotel operates in the heart of Xinyi District, Taipei, and is renowned for delivering authentic, chic, and memorable service. The brand values pioneers who dare to go beyond traditional service boundaries, insiders who share their passion and unique perspectives, and those who inspire incredible moments. They believe that the happiness of their team members is the foundation of guest satisfaction, and they are committed to providing an environment where every individual can belong, grow, and make a difference.

Key Responsibilities

Conduct daily inspections of guest rooms, corridors, public areas, and back of house spaces to ensure cleanliness, maintenance, and setup fully comply with brand standards.
Supervise the work progress of room attendants and public area cleaners, adjusting staffing levels and work priorities flexibly based on daily occupancy rates.
Manage and inventory guest amenities, linens, and cleaning chemicals, ensuring adequate stock levels while maintaining compliance with safety and hygiene regulations.
Coordinate closely with the Front Office department regarding room status to ensure timely delivery and prioritize preparations for VIPs and guests with special requests.
Record and follow up on maintenance issues, collaborating with the Engineering department to keep facilities in top condition and implement preventive maintenance plans.
Resolve guest requests and complaints professionally, recording preferences in the guest management system to identify service improvements and deliver personalized experiences.
Conduct orientation and on the job training for new team members, ensuring all staff are proficient in property management systems, cleaning equipment, and standard operating procedures.
Assist in managing and monitoring financial and operational plans including labor cost control and implementing environmental sustainability initiatives to reduce the carbon footprint.

Qualifications

A diploma or degree in Hotel Management, Tourism, Business Administration, or a related field is preferred. Candidates must have two to three years of housekeeping experience in an international luxury hotel, with prior supervisory or team lead experience highly valued. Strong attention to detail and quality control skills are essential, along with the ability to maintain service standards in a fast paced environment. Excellent communication and coordination skills are required to effectively manage team members and guest relations. Proficiency in Property Management Systems and basic office software is necessary. Candidates must have fluent Mandarin communication skills and functional English proficiency to interact with international guests. A team player mindset is essential, along with the ability to work flexible shifts including weekends, public holidays, and overnight shifts as required.

Benefits and Perks

This full time position offers a competitive monthly salary of NT$40,000 or above, negotiable based on experience and qualifications. As part of a global hospitality leader, employees have access to comprehensive benefits including health insurance, meal provisions during shifts, uniform allowances, and opportunities for career development within the IHG portfolio. The hotel fosters an inclusive environment where diverse backgrounds are valued and professional growth is supported. Working in one of Taipei’s premier luxury hotels provides the chance to be part of a team that celebrates excellence, creativity, and the art of hospitality. The company emphasizes room to belong, room to grow, and room to make a difference for all team members.

How to Apply

If you are passionate about creating beautiful spaces and delivering exceptional guest experiences, we invite you to apply for the Housekeeping Supervisor position at this luxury property in Taipei. Please submit your application through the IHG careers portal or via the designated application platform. The hiring team is looking for a dedicated leader who takes pride in quality workmanship and is ready to guide a team in delivering the highest standards of cleanliness and service. Join a global team where you can do your best work, begin your purpose, belong to an amazing global community, and become the best version of yourself. We look forward to meeting you.

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